Refund Policy

Thank you for shopping with us. We value your satisfaction and strive to ensure you have a positive experience with our unique products. Please read our refund policy carefully.

Eligibility for Refunds

Refunds are available for items that are defective or damaged upon receipt, not including damage caused during transit.

To be eligible for a refund, you must contact us within 14 days of receiving your order.

Non-Refundable Conditions

We do not offer refunds for items that are damaged during transit. In such cases, please contact the shipping carrier for compensation.

Items that show signs of use, alteration, or wear and tear are not eligible for a refund.

Refund Process

To request a refund, please email our customer service team at info@wowospace.com with your order number, a description of the issue, and photos of the defective or damaged item.

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Return Shipping

If a return is approved, you may be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us.

Contact Information

For any questions or concerns regarding this refund policy, please email us.